User Support Technician

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Startup company
• Willing to relocate

• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Area of work experience

• Quality assurance or control

Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Languages: English

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience: 1 year to less than 2 years

Computer and technology knowledge

• Shell script
• Internet
• Servers
• Programming software
• Database software
• Programming languages
• JavaScript
• MS Office
• Spreadsheet
• TCP/IP
• Visual Basic

Type of experience

• Call centre

Work conditions and physical capabilities

• Fast-paced environment
• Handling heavy loads
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Initiative
• Ability to multitask
• Time management
• Honesty

Who can apply

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit